Syncing & Offline Use
Run an event at a kiosk with no internet connection, then sync everything once you're back online.
How offline mode works
Opening an event caches its templates, surveys, fonts, colors, stickers/shapes, and images on the device, so that data isn't loaded again each time. For full offline use, the event must be downloaded onto the kiosk: press the Download For Offline Use button in the Kiosk app. Once downloaded, guests can complete surveys, edit designs, and submit orders entirely offline — submissions and file uploads queue locally instead of failing.
Screenshot placeholder — Offline banner at the bottom of the screen
Syncing queued work
- 1
Reconnect
Once the device is back online, a banner confirms the connection is restored.
- 2
Open Sync Settings
Review how many items are queued and their status.
- 3
Sync All
Push every queued submission and upload to the server in one action.
- 4
Retry or skip failures
Individual items that fail to sync can be retried or removed without blocking the rest.
Managing the local queue
Review queue
See exactly what is waiting to sync and its status.
Retry failed items
Re-attempt a specific submission or upload that failed.
Clear completed / wipe all
Clean up finished items, or reset all offline data if needed.
Screenshot placeholder — Sync Settings queue view
Before you go offline
While still online, press Download For Offline Use in the Kiosk app for every event you plan to run offline — offline mode can only use what has already been downloaded to the device. Simply opening an event caches it for faster loading, but does not make it fully available offline.