SMS, WhatsApp & AirDrop Sharing
Send guests their photo by text message or WhatsApp, or let them share it to their phone with AirDrop and Quick Share.
Send guests their photo by text message (SMS) or WhatsApp, or let them share it with AirDrop and Quick Share. Connect Twilio, ClickSend, Vonage, MSG91, UltraMsg, Green API or the WhatsApp Cloud API, then turn sharing on per event and track delivery.
How sharing works
When a guest places an order, they can type a mobile or WhatsApp number and receive their photo link (and on WhatsApp the photo itself). On devices that support it, an AirDrop / Quick Share button sends the photo straight to their phone. Messages are sent from your own provider account, which charges any costs.
SMS
A text message with the gallery or order status link.
A WhatsApp message with the photo and/or the link.
AirDrop / Quick Share
The device share sheet, with the photo file and link.
Connect SMS accounts
- 1
Open SMS & WhatsApp
In the admin menu, open SMS & WhatsApp → SMS Accounts (below Email Templates) and click Add SMS account.
- 2
Name it and choose the provider
Give the account a name, e.g. "UK events". Then Twilio (Account SID, Auth Token, From number or Messaging Service SID), ClickSend (Username, API Key, optional Sender), Vonage (API Key, API Secret, Sender name) or MSG91 (Auth Key, Template ID, optional Sender ID).
- 3
Set the default country code
Added when a number is typed without "+", for example +44.
- 4
Save and test
Click Save (the account is switched on), then use Send a test SMS. The card shows when the last test succeeded or why it failed.
You can add up to 5 SMS accounts, in any mix of providers. The first account is the Default; use Make default to change it. Events that do not choose an account use the default. Saved keys are masked and never sent to the browser; leave a key blank to keep the saved value. A guest can trigger at most 3 messages per order, and one SMS is up to 160 characters (70 with emoji).
Connect WhatsApp accounts
Open SMS & WhatsApp → WhatsApp Accounts and click Add WhatsApp account. Like SMS, you can add up to 5 accounts from any provider, name them, and pick a Default.
UltraMsg
Instance ID and Token. Connect by scanning a QR code; sends free text and pictures. Use a number dedicated to your events.
Green API
idInstance and apiTokenInstance. Also connects by QR code; the free plan only sends to a few numbers.
WhatsApp Cloud API (Meta)
The official option: Phone Number ID, Permanent access token, an Approved template name and language code. Turn on The template has an image header to send the front picture.
Click Send a test WhatsApp message to check each account. Guests can trigger at most 3 messages per order, up to 1000 characters.
With the Meta Cloud API, the event message fills the template's {{1}}. Extra pictures, such as the back of the design, only arrive if the guest wrote to your number in the last 24 hours.
SMS and WhatsApp settings used to be in Admin Settings. An account you set up there is moved to the new page automatically as your default account.
Save message templates
Open SMS & WhatsApp → Message Templates to save texts you use often. Choose SMS templates or WhatsApp templates and click New template.
Name and message
Give the template a name and write the message. Click {name}, {event} or {link} to insert a placeholder.
Preview and length
The preview uses a sample name, event and link. SMS shows the 160 / 70 character limit; WhatsApp allows 1000 characters.
Edit once, update everywhere
Saving a template updates the message of every event that uses it.
Delete
Events that used a deleted template keep its text as their own message.
Turn sharing on for an event
Edit the event and open the Export tab. The SMS, WhatsApp and AirDrop / Quick Share sections are at the bottom. Child events can Inherit from parent or use Custom settings.
Account and template
Send from account chooses which of your SMS or WhatsApp accounts sends for this event (or the Default account). Message template picks a saved template, or None to write the message for this event only. A child event set to Custom can use a different account and template from its parent.
SMS
Offer SMS to guests, Mobile number required, Link in the message (Gallery photo link or Order status link), default country code and the Message, with a live preview and character count.
Offer WhatsApp to guests, WhatsApp number required, Send the photo, Include the photo link, Sides to send (front and back, or front only) and the Message.
AirDrop / Quick Share
Offer AirDrop / Quick Share to guests, then choose where: iPhone / iPad app, Android app, Windows app (needs Quick Share for Windows) or web browsers. Set the button text for each device.
Placeholders
Messages can use {name} (guest name), {event} (event name) and {link} (photo link).
A survey phone question can pre-fill the number: turn on Pass to order as mobile number.
What guests see
In the order dialog, guests see Mobile number and WhatsApp number fields with a country code picker. In Photo Booth Mode they press Text it or WhatsApp it and fill in that page. The message is sent when the order is placed, and the AirDrop / Quick Share button appears with the QR code. All guest wording can be changed in the event Translation Settings.
Delivery status and resending
Orders page
SMS and WhatsApp columns show Sent, Failed, Waiting to sync or Not sent. Hover for the number and the error.
Order details
The Text message (SMS) and WhatsApp panels show the last attempt, the error and a History list, with Resend SMS / Resend WhatsApp buttons.
Event Analytics
Texts and WhatsApp messages sent, failed and waiting, success rates, and AirDrop / Quick Share shares by device.
Webhook and CSV
The webhook and the orders CSV include the numbers and the SMS and WhatsApp status and error.
Offline kiosks
Numbers are still collected offline. The order shows Waiting to sync, and the message is sent once automatically when the device syncs. See Syncing & Offline Use.