Documentation

    Guest Experience

    What a guest actually sees and does, from opening the link to downloading their finished design.

    The end-to-end flow

    1. 1

      Landing page

      Guest opens the event URL and sees your branded image and call-to-action button.

    2. 2

      Child event or template selection (if configured)

      If the event has child events or multiple templates, the guest picks one before continuing.

    3. 3

      Survey (optional)

      A short questionnaire runs before or after editing, depending on how it’s configured.

    4. 4

      Editor

      The guest personalizes the design — adding a photo, text, stickers, or an AI-generated image.

    5. 5

      Submission

      The design is submitted and becomes an order; the guest sees your end page.

    6. 6

      Waiting for the finished item

      The guest waits while the design prints or is produced, then collects it on the spot, comes back later with their receipt, or has it shipped — see below.

    7. 7

      Gallery (optional)

      If enabled, guests can browse and download completed photos from the event gallery.

    Waiting for, and collecting, the finished item

    What happens between submission and leaving with the finished item depends on how the event is set up — it can be instant, a short wait, or a shipment:

    Printed while they watch

    For a fast item — a receipt, label, or anything produced by a machine on your print server — the guest can watch it come out and take it immediately.

    Claim ticket & pickup

    If production takes longer, the guest keeps their printed receipt (with a QR code) as a claim ticket and comes back once staff mark the order ready.

    Live status on a screen

    An Order Status Display can show every order moving from Pending to Ready, so guests know when to return without asking staff.

    Shipped to their address

    If the event collects a shipping address, the guest can leave empty-handed — they get an email with tracking info the moment you mark the order Shipped.

    Surveys guests may see

    Surveys can ask for anything from short text to a live selfie capture. Photo and upload questions support automatic AI transformation, and can optionally be completed from a second device (see below).

    Uploading from a phone via QR code

    If a guest is designing on a tablet/kiosk without a camera, the editor's Photo tool (and matching survey questions) can show a QR code instead of a file picker. Scanning it opens a short-lived (5 minute) upload page on the guest's own phone.

    Scan to upload

    Open the camera app and scan the code shown on screen.

    Supported files

    JPEG, PNG, or HEIC up to 10MB — HEIC is converted automatically.

    Auto-compression

    Large photos are resized (max 3072px) before upload for a faster transfer.

    Auto pickup

    The original device polls and picks the photo up automatically — no action needed there.

    Design tip

    Keep the landing page's call-to-action copy specific ("Design Your Tote Bag" rather than "Start") — it measurably improves how many visitors continue into the flow.