Orders
Track guest design orders, update their status, show them on a display board and scan order codes.
Track guest design orders and print them on label printers, Bluetooth receipt printers (Niimbot), or full-page printers using the Windows Print Server. Includes order scanning.
What an order contains
An order stores the final design as PNG file(s) (front/back, plus separate high-res print versions) — or as PDF file(s) for events with Vector Mode enabled — along with the underlying design data, the guest's name/email, payment details if the event charges for prints, and shipping information if applicable. Orders move through these statuses:
Pending → Processing
A new submission waiting to be printed or fulfilled.
Completed
Printed/fulfilled and ready for pickup or shipping.
Shipped / Collected
Handed off to a carrier, or picked up by the guest.
Cancelled
Manually cancelled and excluded from fulfillment.
Where to manage orders
- 1
Orders (admin)
Full list with filters, CSV export, and bulk selection/delete.
- 2
Order detail
Edit a single order and view its payment session (amount, tax, status).
- 3
Order history (kiosk)
A simpler recent-orders view for on-site staff, with reprint.
- 4
Scanner (on-site)
Scan a receipt QR code, or search by order number, name, or email, to open an order, change its status, and mark it collected.
- 5
Order display board
A public "now printing" screen for a TV, with sound notifications and auto-refresh. Hover over the top left corner to find the Animation Settings, or the top right corner for the Display Settings.
- 6
Guest order status page
The page a guest reaches from their receipt QR code, showing status and a download/payment link.
Share finished designs
Orders that reach the statuses you choose can appear in the public event gallery. See Event Gallery to set it up.
Scanning orders on-site
Staff can scan the QR code on a printed receipt (or search by order number, name, or email) to pull up an order, change its status, view payment/shipping info, and resend the confirmation email.
Works great on a smartphone
The scanner works on a smartphone — an iPhone or an Android phone — so staff can scan receipt QR codes with the phone's camera instead of needing a dedicated scanner. Allow camera access when prompted and point the camera at the receipt's QR code to open the order. Good lighting and a flat, clean receipt help the code scan faster.
Refunding a design order
If a guest paid for a design order, you can return their money from the order page. Refunds work for payments made with a QR code and with a Stripe card reader.
- 1
Open the order
In the admin area, go to Orders and open the order. Look at the Payment & Shipping card.
- 2
Click Refund
The Refund button shows when the payment went through and there is still money left to refund.
- 3
Choose an amount
Pick Full refund, or Partial refund and type the amount. The Refundable balance shows the most you can refund. You can make more than one partial refund until the balance reaches zero.
- 4
Add a note and confirm
Add an optional Admin note, then click Confirm refund.
The payment card then shows a Refunded or Partially refunded badge with the amount, the date, who refunded it, and your note. The customer receives a "Payment Refunded" email if the order has an email address. You can edit that email in Email Templates. Refunding does not change the order status.
The refund goes back through Stripe, using the Stripe configuration that took the payment, so that configuration must still exist. If Stripe cannot refund a payment, you will see the reason and can refund it from your Stripe Dashboard.
Open Scanner
Open Scanner in the admin menu opens the order scanner in a new browser tab, so you can keep it open on a phone or tablet at the collection point while you work in the admin.
Share, refund and take payments offline
Send guests their photo by text: SMS & WhatsApp Sharing. Give money back on an order: Refunds. Keep taking card payments without internet: Offline Card Payments.