Email Templates
Customize the transactional emails guests and staff receive, and control when they send.
Customize the HTML for every transactional email with a merge-field inserter for the subject and body, plus a per-type enable/disable toggle. Changes apply platform-wide unless an event has its own override template.
Six email types can be customized independently — four go to the guest as their order moves through its lifecycle, two are internal alerts for you:
Order received
Sent to the guest right after they submit a design.
Order completed
Sent the moment you mark an order Completed in Orders or the Scanner.
Order cancelled
Sent the moment you mark an order Cancelled.
Order shipped
Sent the moment you mark an order Shipped, including any tracking number and link you've added.
New order received (internal)
Sent to you whenever a guest submits a new order.
Payment received (internal)
Sent to you whenever a paid order is successfully charged.
How and when they send
The four guest-facing emails aren't sent manually — they fire automatically from the Order Detail page and the Scanner the instant you change an order's status. Each one only goes out if the guest opted in to updates when they submitted their design; if they didn't, you'll see a notice with a one-off override toggle to send it anyway. If the event has its own custom template for that email type, that's used — otherwise the shared default template is sent.