Refunds
Return all or part of a guest payment and see refunded orders at a glance.
Refund all or part of a guest payment from the order or the Payments page, see refunded orders at a glance, and send the Payment Refunded email.
Refund a payment
- 1
Open the payment
Open the order and find the Payment & Shipping card, or open the payment on the Payments page.
- 2
Click Refund
The Refund button shows when the payment went through and there is money left to refund.
- 3
Choose the amount
Pick Full refund, or Partial refund and type the amount. The Refundable balance shows the most you can refund. You can make several partial refunds.
- 4
Add a note and confirm
Add an optional Admin note (also saved in Stripe), then click Confirm refund.
The money goes back through Stripe, using the Stripe setting that took the payment. The order status changes to Refunded or Partially Refunded, and the payment card shows the refunded amount, date, who refunded it and your notes.
Card reader and offline payments are refunded the same way. Payments that need review and offline payments without an order are always refunded in full.
See refunds on the Orders page
Green $
A paid order with no refund.
Purple $
Fully refunded.
Orange $
Partially refunded. The refunded amount is shown next to the status.
Filters and export
Filter by Refunded (full or partial), Fully refunded or Partially refunded. The CSV export has a refunded_amount column.
Refund emails
The customer receives the Payment Refunded email with {refund_amount} and {refund_note}. It is also sent when you change an order's status to Refunded or Partially Refunded by hand. Edit it in Email Templates.