Setting Up an Event from Start to Finish

Running a successful event comes down to doing things in the right order. This guide gives you the short version of the whole journey in six phases. Each step links to the documentation page with the full details, so you can follow along from top to bottom or jump to the part you need.

Six phases take you from idea to wrap-up:

Make the big decisions first — they shape everything that follows.

1. 1

   Define the activation

   Decide whether it is in person, virtual, or hybrid, what guests will make, how many you expect, and what a good result looks like.

   Getting Started
2. 2

   Choose your hardware and production method

   Pick kiosk devices, the machines that will produce items, connectivity, and backups.

   Recommended hardware
3. 3

   Agree samples with the client

   Get written approval on a physical sample before you build, so that nothing changes later.

   Samples and client sign-off
4. 4

   Check your plan and credits

   Make sure your plan allows enough enabled events, and that you have enough AI credits if guests will use AI.

   Billing & Credits

Create the event and configure each part of the guest journey.

1. 5

   Create the event

   Give it a name and a slug, or start from a preconfigured event code to save time.

   Events Management
2. 6

   Set up the landing and end pages

   Upload your images, write the Start button text, and add a call to action for the end page.

   Pages
3. 7

   Configure the canvas

   Set the size and editable area to match your blank, and add a mask if the item is round or has a special shape.

   Canvas
4. 8

   Choose the toolbar and resources

   Decide which editing tools are visible, and which fonts, stickers, shapes, and colors guests can use.

   Toolbar
5. 9

   Add a survey (optional)

   Collect information or personalization answers, and map them onto the design.

   Surveys
6. 10

   Configure AI features (optional)

   Choose which AI options are offered and set credit budgets.

   AI Features
7. 11

   Apply your branding and translations

   Style every page, and override any guest-facing text or switch the language.

   Event Branding and Colors
8. 12

   Set the export quality

   Choose print quality, Vector Mode if needed, and receipt printing settings.

   Export
9. 13

   Set up payments and shipping (optional)

   Connect your Stripe account if you charge guests for items or shipping.

   Payment Settings
10. 14

    Use your own domain (optional)

    Give guests a link on your own domain for a more professional look.

    Custom Domains

Get the kit working together before the day.

1. 15

   Install the apps and sign in

   Download the right app for each kiosk, plus the Windows Print Server.

   Resources
2. 16

   Connect the Print Server

   Run it on a Windows PC on the same network as your kiosks, and check that every kiosk finds it.

   Printing via the print server
3. 17

   Pair a receipt printer (optional)

   Connect a Bluetooth receipt printer to print each guest a claim ticket with a QR code.

   Bluetooth receipts
4. 18

   Download the event for offline use (optional)

   Download the event on every kiosk while online, so it can keep running if the network drops.

   Syncing & offline use

Test everything as a guest, on the real equipment.

1. 19

   Enable the event and walk the guest flow

   Turn on Event Enabled, then go through the event on every device type, from landing page to end page.

   Guest Experience
2. 20

   Produce a test item and sign it off

   Print or make the item with the real machine and blank, and compare it with the approved sample.

   Tips for events
3. 21

   Rehearse what could go wrong

   Switch off Wi-Fi, reprint an order, and swap a kiosk, so you know exactly what to do on the day.

   Troubleshooting & FAQ

Make it easy for guests, and keep production moving.

1. 22

   Set up the stations and signage

   Place the kiosks, production table, and signs so the flow is obvious from the first minute.

   Signage and guest instructions
2. 23

   Manage orders as they arrive

   Watch statuses, use the scanner for collection, and show the order display board so guests can follow their order.

   Orders & Printing

Finish cleanly and learn from the event.

1. 24

   Sync any offline work

   Back online, use Sync All so every order and upload reaches the server.

   Syncing & offline use
2. 25

   Review analytics and export orders

   See where guests dropped off, and export the orders for the client.

   Events Management
3. 26

   Follow up and close the event

   Send follow-up emails, ship remaining orders, and disable the event. Note what to improve.

   After the event